Action Carpet cleaning

Frequently Asked Questions

Carpet

What method do you use?

We use the steam clean extraction method to clean carpets. Nearly all carpet manufacturers recommend this method. Steam clean extraction is a deep cleaning because soil that is deep in your carpet is removed or extracted.

Do you move furniture?

We move basic furniture such as sofas, coffee tables, and chairs. We cannot move computers, armoires, china cabinets, televisions, electronics, pianos and other large items. If you want bedroom furniture moved, please empty the contents of your dresser drawers and clear off the top of the dresser.

How long will it take for my carpets to dry?

Usually, it takes 4 to 6 hours. Air movement is the key to drying carpet quickly. As long as you have air circulating throughout the house, the carpet will dry quickly. Turn on ceiling fans or central air fans if you have them.

How should I prepare for my appointment?

The night before your appointment, it is a good idea to vacuum the carpeted areas to be cleaned. Remove your breakables, figurines, books, plants, etc. from the rooms to be cleaned. Pick up any cords off of carpeted areas. Shortly before our scheduled appointment time, have a space in your driveway available for the technician to park his van. Put your pet in a safe, quiet place so our cleaning won’t disturb it.

How often should I have my carpets cleaned?

It depends on your household. If you have small children, a large family or pets, you need to have your carpets professionally cleaned every 12 to 18 months.

Upholstery

How do you clean furniture?

The cleaning method used to clean upholstered furniture depends on the fabric. Our trained technicians will take the time to test the fabric to determine the correct cleaning method. We can either dry clean or wet clean your furniture. Whichever method is proven safest for your fabric.

How long will it take for my furniture to dry?

Usually, it takes 3 to 6 hours for furniture to dry, depending on the cleaning method, fabric type and air flow.

What types of furniture do you clean?

We clean sectional sofas, couches, loveseats, recliners, chairs, ottomans, dining room chairs, office furniture and partitions, chaise lounges and wingback chairs.

Rugs

Can you clean Oriental and area rugs at my home?

Yes, we can surface clean your rug in your home. We do not recommend cleaning rugs on wood flooring. However, your rug will receive a more thorough washing in our plant. Washing at our plant gives us the time to do our best work and gives you more professional results.

How much does it cost to have my rug cleaned?

Costs to clean your rug will vary depending on the fiber type, construction type and any pre-existing conditions such as pet urine contamination. We charge from $1.95 to $3.00 per square foot to professionally clean your rug.

Do you pick up and deliver?

Yes. There is an additional charge for pick-up & delivery.  The charge will vary from $35 to $100 depending on whether your rugs are already rolled up or if we need to move furniture. However, some furniture such as China cabinets, Armoires, pianos, televisions, and other large items need to be moved prior to our arrival. We do ask that you remove your breakable items such as figurines, dishware, lamps, etc. from all furniture that we will need to move.

Where do you clean rugs?

We wash rugs at our cleaning facility at 503 Lafayette Boulevard in downtown Fredericksburg. We also offer pick-up and delivery.

Can I drop off my rug to be cleaned?

Yes. We have staff available 9 a.m. – 5 p.m., Monday – Friday.

How long will it take to clean my rug?

Please allow us two weeks to thoroughly clean your rug.

Can you store my rug at your location after it is cleaned?

Yes, we can store your rug for 30 days at no charge. There is a $30 per month storage fee after 30 days.